Claims

Play Fair, Pay Early

Picture of various incidents happening around the city

The Claims team at Berkley Insurance Australia is proud of their claims philosophy and ensures in all cases that it is applied to our claims service offering. When a Berkley Insurance Australia policy responds to a claim we understand that our brokers and clients expect to be treated as individuals by an insurer who understands the unique risk exposures that affect their business.

Berkley Insurance Australia recognises that its customers expect and deserve an experienced claims management service. Our hand-picked, highly trained and experienced claims management professionals centrally located in Sydney are proactive in recognising and paying claims that arise under any policy of insurance written by our specialist and professional team of underwriters.

Our Claims team are specialists in those risk classes that are underwritten by Berkley Insurance Australia’s business. In the event of a claim, each member of our team works closely with Berkley Insurance Australia’s brokers to ensure the best possible outcome for everyone.

The Importance of Claims Management

‘We are proud that we continue to believe that treating our customers fairly and appropriately is one of our competitive advantages. The insurance business is an extremely competitive industry. We believe that people ultimately purchase insurance to have their claims paid appropriately, in accordance with the policy terms, and in the long run this greatly enhances our business.’

William R. Berkley, Executive Chairman, W. R. Berkley Corporation

Brokers-on-Insurers-2021_Turnaround-Times--Claims-(Silver)

IB Brokers on Insurers 2022 - Turnaround times (New business)

IB Brokers on Insurers 2023 - Turnaround times - Claims Medal

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Insured
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We cannot submit your claim. Please contact your broker directly who will be happy to assist you.

"Thank you. Your prompt response and service is exceptional."

Martin Noordewier | Authorised Representative

"Thanks so much for your recovery confirmation! Such a great result – you have been a pleasure to deal with on this claim!"

Jade Lyons | Authorised Representative

“I just wanted to thank you again, your service has been amazing, such prompt turnarounds and definitely entices us into wanting to give more business to Berkley knowing how well our claims will be looked after."

Alana Brown | Broker

"Our client got a lot out of the call from you, and she has put systems in place to make sure this never happens again. She is asking for proof of all systems

Thank you so much for the care you took with our mutual client, I really appreciate it, you make selling Berkley Insurance Australia easy, as your claim service is second to none and I appreciate it 😊"

Heather Coutts | Authorised Broker

"Fabulous 😊 My first claim ever with you Protectsure/Berkley and very happy with the way it has been handled. Both Berkley Insurance Australia and Protectsure are companies I find great to deal with every single time!"