Claims Management Service

Play Fair, Pay Early

The Claims team at Berkley Insurance Australia is proud of their claims philosophy and ensures in all cases that it is applied to our claims service offering. When a Berkley Insurance Australia policy responds to a claim we understand that our brokers and clients expect to be treated as individuals by an insurer who understands the unique risk exposures that affect their business.

Berkley Insurance Australia recognises that its customers expect and deserve an experienced claims management service. The hand-picked, highly trained and experienced claims management professionals centrally located in Sydney are proactive in recognising and paying claims that arise under any policy of insurance written by our specialist and professional team of underwriters.

Our Claims team are specialists in those risk classes that are underwritten by Berkley Insurance Australia’s business. In the event of a claim, each member of our team is required to work closely with Berkley Insurance Australia’s broker and if appropriate the individual underwriters to ensure the best possible outcome for everyone.

Mr William Robert Berkley had this to say recently about the importance of claims management. ‘We are proud that we continue to believe that treating our customers fairly and appropriately is one of our competitive advantages. The insurance business is an extremely competitive industry. We believe that people ultimately purchase insurance to have their claims paid appropriately, in accordance with the policy terms, and in the long run this greatly enhances our business.’

Our parent company is a wise choice W. R. Berkley Corporation is a Fortune 500 company listed on the New York Stock Exchange. Its financial strength was given a rating of “A+ (Strong)” by Standard & Poor’s and “A+ (Superior)” by A.M. Best Company.

The company is fully authorised and regulated by the Australian Prudential Regulatory Authority (APRA), the prudential regulator of the Australian financial services industry.

See the Claims Information Sheet PDF for further details including our Claims Team