Insurance Business Australia today announced the winners for this year's Brokers on Insurer Awards. This year Berkley Insurance Australia was honoured with a remarkable 7 medals and claimed third in the Honorary award of Insurer of the Year. Winning three Gold medals for Turnaround time – New Business, Premium Stability, and Product Innovation. Two Silver medals for Overall Service Level and Turnaround time – claims. Two bronze medals, BDM support, and Broker Training and Development.
BIA CEO Tony Wheatley said "Being recognised by brokers as a top industry player is significant. We pride ourselves in providing high-quality service and expertise to our clients and being awarded 8 medals this year has demonstrated just that."
The survey is completed every year in March by brokers across Australia who rate the performance of Insurers operating across the country. There are 11 categories scored by brokers on a scale of 1-5 rated in the order of importance for each category.
Berkley Insurance Australia prides itself on providing excellent customer service to our brokers throughout the entire process. Alana from MGA Insurance recently said, "your service has been amazing, such prompt turnarounds and definitely entices us into wanting to give more business to Berkley knowing how well our claims will be looked after." Maintaining our high standard of service is dependent on feedback, input from our brokers is the key to improving our products and services.
One broker praised our Adelaide office saying “BIA’s Adelaide office have always had the highest standards for new business” and another said “Their turnaround time is incredibly fast. If only all insurers were half as fast!”.
This year's Insurer of Year winner was awarded to Vero who beat out last year's gold winner CGU, placing second this year followed by Berkley Insurance Australia in third and fourth place was awarded to Allianz. We are proud of the fact that as a specialist niche insurer, brokers place us in the top three among some of the largest insurers in the country.